Terms and Conditions – shbcoffee.co.za

Terms and Conditions for St Helena Bay Coffee Roastery (shbcoffee.co.za)

Last updated: June 19, 2025

Welcome to St Helena Bay Coffee Roastery’s website at shbcoffee.co.za (the “Site”). These Terms and Conditions (“Terms”) govern your use of our Site and services, including ordering, purchasing, and shipping coffee products via our WooCommerce platform. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Site.

1. Definitions

“Site” refers to the website shbcoffee.co.za and all associated subdomains and pages.
“We”, “Us”, or “Our” refers to St Helena Bay Coffee Roastery, the owner and operator of the Site.
“You” or “Customer” refers to the person or entity accessing or using the Site to purchase Products.
“Products” refers to coffee beans, ground coffee, and related items available for purchase on the Site.
“Order” means a request by You to purchase Products through the Site.
“Delivery Address” means the physical address You provide for shipment of Products.
“Payment Method” means the method You choose to pay for an Order (e.g., credit card, EFT, PayFast, etc.).

2. Use of the Site

You must be at least 18 years old or have the consent of a parent or legal guardian to place an Order.
You agree to use the Site only for lawful purposes and in a manner consistent with all applicable laws and regulations.
You agree not to:
- a. Use the Site to engage in fraudulent or harmful activities;
- b. Interfere with the security or integrity of the Site;
- c. Attempt to gain unauthorized access to other users’ data or the Site’s systems.

3. Account Registration

Browsing the Site does not require registration. To place an Order, you may create an account or checkout as a guest.
You agree to provide accurate, current, and complete information during registration and to update such information promptly.
You are responsible for safeguarding your account login details and for all activities under your account.

4. Orders and Acceptance

All Orders are subject to acceptance and availability. We reserve the right to refuse or cancel any Order for any reason.
After placing an Order, You will receive an order confirmation email. This does not constitute acceptance. Acceptance occurs when we send a shipment confirmation or processing notification.
We may require additional verification or information before accepting any Order.

5. Pricing and Payment

All prices on the Site are in South African Rand (ZAR) and include VAT where applicable.
Prices and availability of Products are subject to change without notice.
You agree to pay all fees and charges incurred in connection with your Order, including shipping costs and taxes.
We accept payment via major credit/debit cards, EFT, and approved third-party payment gateways.
Payment is processed at the time of Order placement. If payment fails, we may suspend or cancel your Order.

6. Shipping and Delivery

We ship Products domestically within South Africa. International shipping is not available unless explicitly stated.
Shipping costs and estimated delivery windows are displayed at checkout and may vary based on location, weight, and chosen service.
Delivery times are estimates and commence from the date of shipment, not the date of Order.
We are not liable for delays due to customs, weather, or factors beyond our control.
You are responsible for providing a correct Delivery Address. Additional charges may apply for re-delivery or returned shipments.

7. Returns, Refunds & Exchanges

We take pride in our Products. If you are not satisfied, please contact us within 7 days of delivery.
Perishable goods (coffee beans/grounds) may not be returned for a refund unless defective or damaged.
To request a return or exchange, email support@shbcoffee.co.za with your Order number and reason.
If approved, You will receive instructions for returning the Product. Return shipping costs may apply unless the return is due to our error.
Refunds will be issued to the original Payment Method within 14 business days of receiving the returned Product.

8. Intellectual Property

All content on the Site, including text, graphics, logos, images, and software, is the property of St Helena Bay Coffee Roastery or its licensors and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

9. Disclaimer of Warranties

The Site and Products are provided on an “as-is” and “as-available” basis.
We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Site will be uninterrupted, error-free, or secure.

10. Limitation of Liability

To the fullest extent permitted by law, St Helena Bay Coffee Roastery and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, or consequential damages arising from or in connection with these Terms, the Site, or the Products, even if advised of the possibility of such damages.

11. Indemnification

You agree to indemnify, defend, and hold harmless St Helena Bay Coffee Roastery and its affiliates from any claims, damages, liabilities, costs, and expenses arising from your use of the Site or violation of these Terms.

12. Governing Law & Jurisdiction

These Terms and your use of the Site are governed by the laws of the Republic of South Africa without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in South Africa for any disputes.

13. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date at the top will reflect when changes occur. Continued use of the Site after changes constitutes acceptance of the revised Terms.

14. Contact Us

If you have questions or concerns about these Terms, please contact us at:

St Helena Bay Coffee Roastery
Email: support@shbcoffee.co.za
Address: [Physical Address]
Phone: [Contact Number]

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.